Q: Are there any price differences between color and black
& white buttons?
A: All of our prices are the same regardless of color.
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Q: How long will it take before I receive my buttons?
A: If you need your order asap, please
make sure you select that date and correct Rush Package on
the Order Form. Most
orders are generally shipped out in about 1-2 weeks. It
really depends on the size of your order and the volume of
business we are currently experiencing. We do our best
to get all orders out as soon as possible, but we do experience
high volume during certain times of the year, so please allow
us plenty of lead time to produce your order, especially for
larger orders. All orders are placed in queue by size
(small & large), so the earlier you place your order,
the sooner it will be shipped. As stated above, if you
do need your buttons by a specific date, please give
us the Month and Day you need your buttons "In Hand"
at the end of the Order Form. You can also select a
Rush Package if your due date is 2 weeks or less away. If
you do not select a Rush Package and you do have a rush order,
or if your order requires an additional cost, we will email
you an invoice which can be paid online. If you do not
receive this invoice, it means that your date is reasonable
enough to be shipped without an additional fee.
We cannot guarantee an order to arrive on time
if you do not provide the correct "In Hand" date
and select a Rush Package or pay the Rush Order Invoice (if
applicable).
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Q: Can I have
more than 1 button design in my order?
A: Please refer to our Prices
page for package design maximums. If you would
like more designs in your package than are allowed, please
select the amount of extra designs you are looking for on
the Order Form. If you do not select this we will send
you an invoice for the additional designs at $10/extra
design. You can save money by adding the designs
at checkout. If you do receive an invoice and it is
not paid within 24 hours, we will use the first submitted.
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Q:
Can I order a different amount of buttons than offered on
the Prices page?
A: Please Contact Us if you are
interested in ordering an amount that we do not offer though
the website.
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Q:
What if I can't create my own image or logo?
A: If after viewing the Prep
Your Image page, you still cannot create your button image,
we can do it for you. With 3 different design packages,
one is sure to fit your budget and style! Check
out our Design Packages
here!
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Q:
I want to order 1000 or more pins, is there any way I can
get an example?
A: If you are intending on ordering
1000 or more pins, but would first like to see an example,
we suggest you try our 4 Button Proof Pack. This pack
will will give you a great example of what your pins are like.
We are not able to give away free samples due to the
high demand, unless you are a company/band that is intending
on ordering 25,000+ buttons. A website and/or contact
must be provided to authenticate your claim for free samples.
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Q:
Where
can I find out more information about RockButtons.com®'s
reputation?
A: We have had thousands of satisfied
customers. Please view some of our Testimonials
Here. You can also see some
of the major companies we have manufactured buttons for here:
RockButtons.com
/ MerchPress, Inc. Portfolio
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Q: Can
I advertise my website on the side of my buttons?
A: Yes! If you wish to have your website (or any other
message up to 40 characters) around the rim of the button,
please let us know what you'd like on the Order Form.
1" buttons do line up
the best, but we can do this on all sizes.
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Q:
I need my buttons in hand soon; how do Rush Orders work?
A:
If you need your buttons by a certain date, then it is in
your best interest to choose a date at the end of the order
form that gets your buttons to you at least 1 day before you
need them. You can then select a Rush Package which
will be added to your total at checkout. Rush costs
are added as a percentage of the total order amount. This
amount covers the additional expense required to prioritize
your order and cover any extra shipping costs incurred. This
percentage takes into consideration our volume of business,
the amount of buttons ordered, the date in which you need
them, as well as extra shipping expenses.
If you do not select a Rush Package
or you have selected a package that won't get your buttons
to you on time, we may email you a Rush Order Invoice in which
you can pay for the additional cost online. You must
complete the invoice and pay as requested (in a timely manner)
in order for RockButtons.com to get your order started and
shipped as soon as possible (click
here to see a sample invoice). Rush Order Invoices
not paid will result in your order being shipped with normal
estimated delivery (or within the amount of time selected
by your Rush Package). If you select a date
and do not receive an invoice from us the date you have selected
is far enough out to be shipped without a Rush Order.
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Q: How do I
easily re-order more buttons?
A: If you are looking to re-order, and want to keep all of
the same artwork, then all you need to do is give us your
RB-ID-#### when asked on the Order Form.
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Q: What if I have a question not answered here?
A: Please Contact Us with any questions.
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